Memos & Reports

Credit and debit memos

Sometimes you need to adjust what a customer owes outside of the normal invoice flow.

Credit memo. Reduces the customer’s balance. You might use one for a goodwill discount after a service issue, or to correct an overcharge.

Debit memo. Increases the customer’s balance, like when you forgot to bill for a product or undercharged for a service.

Memos are applied to the customer’s account the same way line items are. They aren’t tied to a specific invoice. They adjust the overall balance.

Accounting export

The Reports tab in Invoices & Transactions provides a downloadable export for your accounting software. It doesn’t connect directly to QuickBooks or any other system; instead, it generates a file you can upload yourself.

The export has two sections:

• Master Data. A snapshot of your customers, locations, and chart of accounts.
• Transactions. All financial activity for a date range you select, including invoices, payments, refunds, and memo adjustments.